Shipping Policy

Processing and dispatch

We process orders from Monday to Friday, excluding public holidays. Orders placed before 14:00 SAST are dispatched the same working day. Orders placed after 14:00, or on weekends and public holidays, are dispatched the next working day.

You will receive an order confirmation email as soon as you check out, and a shipping confirmation email with a tracking number once the parcel leaves our warehouse.

Delivery areas and timeframes

We deliver to all major towns and cities in South Africa, as well as outlying areas serviced by our courier partners. All timeframes are estimates from the date of dispatch and exclude public holidays and courier delays.

Shipping rates

Every order is insured in transit so you are covered if a parcel is lost or damaged before it reaches you.

• Free insured delivery on all orders over R750.
• Flat R95 delivery fee on orders below R750.
• No surprise rural or remote surcharges — the rate at checkout is the final rate.
• Promotional free-shipping codes override the standard threshold when applied.

Tracking your order

Once your order is dispatched, you will receive an email with a tracking number and a link to the courier’s tracking page. You can also email us with your order number and we will reply with the latest tracking update.

If you do not receive a tracking email within 24 hours of placing your order (excluding weekends), please check your spam folder first, then contact us.

Lost, damaged or delayed parcels

All parcels are insured while in transit. If your parcel is lost, damaged on arrival, or significantly delayed, contact us immediately with your order number and photos of the damage if applicable. We will open a claim with the courier and arrange a replacement or refund at no extra cost to you.

Please inspect your parcel on delivery. If the outer packaging is visibly damaged, please note it with the courier driver before accepting the package if possible, and take photos.

Undeliverable orders

If a courier cannot reach you after multiple attempts, or if the address provided is incorrect or incomplete, the parcel may be returned to us. In that case we will contact you to arrange re-delivery at the original address, or a corrected address, and any additional courier fees may apply.

Always double-check your delivery address at checkout. We are not responsible for delays caused by incorrect addresses, but we will do our best to help you recover the parcel.

International shipping

At this time we only ship within South Africa. We do not offer international delivery, but we are working to add it in the future. If you are outside South Africa and want to be notified when international shipping launches, email us and we will add you to the list.